作为经纪人, you hope the actions by your agents—and your interactions with them—result in successful sales and transactions. Yet sales and negotiating skills are hardly sufficient for either party to be fully successful in running your businesses. 今天成功的2021十大正规彩票app实践需要这种沟通, 预期, and procedures are fully vetted and in place for managers and agents to succeed.

的 销售助理独立承包商协议 (TXR 2301) and the Statement of Understanding (TXR 2302) will not by themselves be sufficient to establish norms and 预期 for a brokerage. 类似的, the typical insurance policies that a real estate firm might own would not cover what happens on the 内部 办公室的. A policies and procedures manual can fill in these gaps and help avoid unfortunate misunderstandings, 或者更糟.

可能发生争议的典型项目包括:

  • 委员会的争议
  • 不公平的, 非法, or 歧视性的 actions affecting one’s opportunity for success or ability to practice in a safe, 健康的工作环境
  • 未经授权的专业服务
  • 未能实践网络安全方法
  • 不恰当的社交媒体形象
  • 不当的营销活动等.

Few of these are generally covered by insurance but can still result in complicated lawsuits, 失败的事务, 以及对人际关系和声誉的损害. Clearly defined and documented procedures can minimize these unfortunate consequences.

Communicating 预期 also can matter when it comes to errors and omissions policies. 通常,E&O policies are purchased to protect the firm and all those who “act on its behalf.“措辞至关重要，因为政策会这样说, 保险范围取决于被保险人(公司的代理人或雇员), 以…的名义行事的，以…的权威行事的，指定被保险人(公司).” That means if a broker does not want the firm’s agents providing property management services or engaged in commercial transactions, 例如, 不管怎样，一个特工会这么做, 保险公司可以拒绝承保.

But how was the message about acceptable professional services delivered, if at all, to the agent? 如果没有以文件形式正式提交给代理人, the broker and agent could find themselves in a difficult and expensive situation if a lawsuit results from that property management service. E .经常排除的其他问题&O政策包括佣金纠纷, 经纪人和代理人互相起诉, employment practices like harassment or discrimination (this can sometimes be added as an endorsement to the policy), fraud (committed internally against the firm or externally against a third-party), 以及未经授权的税务或法律2021十大正规彩票app, 当涉及到止赎房产时，会发生什么, 租户搬走, 或者抵押贷款违约.

一般责任政策和网络政策对保险范围也有限制, such as those related to use of an unauthorized website or an email service lacking proper security measures.

一份构思良好的政策和程序手册，其语言能力远远超过 独立承包商协议 以及其他外部需求. 它应该包括:

  • 参考授权的专业服务
  • 在索赔时，谁支付多少保险免赔额
  • 使用个人电脑或设备和网络安全管理
  • 佣金
  • 办公室和职业礼仪，包括骚扰和歧视
  • 在驾驶或客户在场时使用酒精或其他物质
  • 公开携带枪支
  • 代理和客户安全
  • 开放日程序(特别是在大流行期间)
  • 以及其他与你日常练习有关的项目.

的 manual should be formally reviewed annually with each team member and should include consequences for any policy breach.

明确的期望有利于公司的所有成员. It is helpful to consult with a legal and insurance advisor to make sure that no provisions violate any statute or regulation (including independent contractor status), 并解决任何覆盖范围的问题. Planning for the unexpected of even the most routine task is always time well spent!

A policy and procedures manual isn’t just a good idea; it’s required by Texas law. Texas Real Estate Commission rules require a broker who sponsors agents or who is a designated broker for a business entity to maintain written policies and procedures and notify sales agents in writing of the scope of their authorized activities.

德州2021十大正规彩票app经纪人®为会员提供a 经纪人责任指南, which highlights statutes and rules that should be addressed in a broker’s office policy manual. 德州2021十大正规彩票app经纪人®还提供2021十大正规彩票app服务 示范经纪政策及程序手册 供会员购买. This manual includes policies and procedures required by TREC and those derived from state and federal laws and the NAR 道德守则. 在texasrealestate找到这两个指南.com > 为REALTOR®会员 > 法律 & 道德 > 资源 > 手册和指南.

Q&A

I know that Texas Real Estate Commission rules require a broker to maintain written policies and procedures for the broker’s sponsored salespersons. 我最近拿到了经纪人执照，但我不担保任何经纪人. 我还需要使用手册吗?

No. Only a broker who sponsors salespeople or is a designated broker for a business entity must maintain up-to-date written policies and procedures. A broker who sponsors salespeople is subject to this rule regardless of how long the broker sponsors the salespeople. A broker who is the designated broker for a business entity is subject to this rule whether or not the business entity sponsors salespeople.